The relentless drive towards digital engagement is fuelling an active debate within consumer credit about the adequacy of digital only customer journeys. They meet customers’ demand for convenience and lenders need for efficiency, but real concerns exist within the...
It sounds counter-intuitive, but sometimes bigger strides can be made in operational improvements by concentrating on the little things and marginal gains than pushing for the stars. In this article, we explore how these principles are transforming the lending...
PrinSIX Technologies is to attend Credit Summit 2021, 14th-16th June What to Expect The Credit Summit 2021 is an exclusive digital event organised by Credit Strategy with a focus on the most pressing issues faced by credit experts. Running 14th-16th June, attendees...
The FCA’s Principle 6 – ‘A firm must pay due regard to the interests of its customers and treat them fairly.’ Compliance or culture? The lenders’ balancing act Consumer lending today is hard. In addition to the competition that exists in any...
Yesterday’s arrival of Breathing Space should be celebrated. Lenders’ forbearance obligations were already a core regulatory requirement of collections activities. Strengthening that requirement, and extending it to non-regulated debt, can only be...
There is a very active debate within consumer credit about the adequacy of digital only customer journeys. They meet customers’ demand for convenience and lenders need for efficiency, but real concerns exist within the regulator and support charities that digital...
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