Orchestrate digital customer journeys with PrinSIX
Empowering businesses to make every onboarding experience simple and personalised
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SOCIAL TARIFFS FOR UTILITIES – CASE STORY
Digital platform PrinSIX partners with KCOM to open up access to the internet for hard to reach communities
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We make digital customer journeys personal
Onboard more suitable customers more efficiently, while reducing costs and regulatory risk
Our configurable SaaS platform is built on the principle of dynamic conversations.
An effective application process is tailored to each applicants’ individual circumstances. With our platform’s real-time analysis, customers get asked questions based on previous answers, making the application as concise as possible, dramatically improving conversion and customer experience.
Create high-performance digital customer journeys with the PrinSIX platform
Achieve faster growth at lower risk. Move the design and execution of digital customer journeys out of IT and into commercial and operational teams.
By high-performance, we mean agile, customer converting, risk-mitigating and insightful.
Transform the customer experience by creating personalised journeys through real-time decisioning and journey analytics.
Digital customer onboarding challenges
56% of respondents have abandoned an online finance application Signicat
43% of surveyed cite ‘application process taking too long’ as the main reason for abandonment
Today’s journeys are inadequate and limited by technology
Most applications processes today are:
- Inflexible
- Impersonal
- Expensive to create
- Slow to improve
Who can benefit from our SaaS platform?
Businesses that need to understand their customer before serving them due to:
- Regulatory risk
- Fraud risk
- Product design / complexity
- Product eligibility
Re-imagine your onboarding platform
Convert more customers
Achieve higher uptake of offers from customers
Faster time-to-market
Implement journeys faster, overcome IT bottlenecks and reduce offline decisioning
Reduce cost to serve
Install a digital onboarding process that lowers cost of delivery
Ensure Compliance
Satisfy FCA regulatory obligations
%
New Customer Volume
%
Applicant Conversion
%
Bad Debt Reduction
%
Decrease in Fraud
*Actual figures based on the experiences of a UK-based alternative lender
We empower high-performance digital customer journeys that:
Optimise customer conversion
Harvest data (including Open Banking) and personalise journeys to make sure every digital customer journey is as short as it needs to be, as long as needed to complete a thorough review.
Embed decisioning into processes
Reach the right decisions faster by taking the human out of the loop where appropriate.
Balance opportunity and risk
Manage financial vulnerability and regulatory risk by identifying identities, circumstances and where they’re starting their journey from.
Built in agile IT
Place the design of digital customer journeys into the hands of business people, removing IT bottlenecks and costs.
What to expect
More customers
Optimise the acquisition funnel
Better customers
Optimise risk and customer value
Lower costs
Make more use of resources
Risk management
Oversight over commercial and compliance risk