PrinSIX configurable solutions

PrinSIX developed an advanced digital tool to support Independent Financial Advisors (IFAs) in delivering tailored advice to their clients. The tool dynamically adjusts questions based on the client’s individual circumstances and financial objectives, ensuring a personalized and compliant advice journey. By capturing key inputs and aligning them with regulatory requirements, it systematically documents the advisor’s recommendations while clearly outlining the potential impacts on the client’s funds. This streamlined approach enhances efficiency, reduces administrative burden, and provides a transparent, well-documented rationale for investment decisions, ultimately improving both customer confidence and regulatory compliance.

PrinSIX developed a sophisticated digital Risk Appetite Assessment Tool designed to help IFAs and pension providers assess a customer’s risk tolerance with precision and compliance. The tool features configurable question sets, allowing firms to tailor assessments to regulatory requirements while ensuring a seamless and engaging customer experience.

PrinSIX developed a solution to support the clients trace process reducing the processing time of files from 5 days to within 12 hours with no manual intervention required allowing their clients to process files at anytime.

PrinSIX developed a fully customisable digital collection platform for the client with modules for communications, vulnerability and affordability assessment ensuring that the digital collections platform provides repayment plans which are aligned to the regulatory requirements.

The client wanted to reduce churn at the end of contracts by minimising the friction within the re-contracting process.  PrinSIX developed a digital engagement engine which drives communications to customers tailored to the customer type and demographic alerting them to the end of the contract and provides offers and the ability to recontract without the need to call.

The client faced major operational and customer experience challenges during its annual price rise, including high support costs, customer attrition, and overwhelmed call centres. With limited internal resources the company needed a more efficient approach. PrinSIX identified key friction points through its customer journey mapping process, emphasizing the need for personalized customer journeys and a digital-first strategy to reduce call centre reliance. The solution operated independently of the client’s systems, requiring minimal IT effort while enabling data-driven, tailored experiences for over 32,000 customer permutations. This resulted in a 75% reduction in call abandonment rates, 35% of digital journey users re-contracting, and 51% of those upgrading their plans, driving both retention and multi-£m revenue growth.

BDUK provide funding options for Telecommunications providers to build network to hard to reach locations that wouldn’t be viable on a commercial basis.  The funding is unlocked only after the network is built and a customer has signed up to the service creating a degree of risk for the Telecoms provider.  PrinSIX helped this Telecoms client to maximise customer take up by building a communications engine that absorbed the network, build and location data and created a seamless communication journey for the customer and maximised take up of the new service.

PrinSIX developed a digital I&E journey that enabled customers to complete their I&E online, with their information being fed into Salesforce in real-time.  This has helped reduce call times by over 40% allowing the client to scale without having to increase head count and improved the overall customer experience.

PrinSIX developed a digital call scheduling journey for the client’s customers so that they could schedule a callback at a time that suited them this boosted conversion rate over hard-to-reach customers by 30%.

PrinSIX developed a due diligence platform for an industry leading CRA to capture key business information from new and existing clients tailoring the journey and checks to the type of client. The solution enriches the information from the client using a range of third-party data sources such as companies house, Equifax, FCA and ICO, Biometric ID&V via Mitek highlighting concerns to operations to reduce onboarding times.

PrinSIX developed a global digital journey for the client enabling prospective partners to seamlessly complete the onboarding process online.  The solution incorporates automated internal checks along with third party services to carry out Director due diligence checks, assessing which require manual review and allowing only eligible partners to progress through the onboarding process. The information is fed directly into the clients Salesforce platform.

PrinSIX digitised the onboarding journey, enabling the client to carry out KYC and AML checks.  Importantly for Neosurf it worked seamlessly with their existing platforms and customer app to onboard new customers, providing a fast process and reducing the need for manual intervention.

PrinSIX developed a lead scoring engine that enabled the client to target new customer leads based on likelihood to convert and forecasted profitability.  This focused valuable contact centre resource on the right leads and boosted conversion rate by over 30%.

PrinSIX developed a digital onboarding journey that enabled the client to transform a paper-based process used to check eligibility for social access broadband packages into a fully digital journey that worked hand in hand for customers, contact centre agents and field sales personnel.  To check eligibility PrinSIX used Open Banking through Equifax and a direct check for Universal Credit payments through a Department of Work and Pensions API.  Customers also had the option for a digital document upload.

The journey was the first digital social package journey for broadband in the UK and reduced processing time from 6 weeks to 6 minutes.