PrinSIX Services
Fusion of Analytics Technology
The PrinSIX approach
Providing regulated service-based industries with an accessible way to create better customer journeys and unlock their commercial friction value.
Stage 1
PrinSIX Analytics
Identify and understand the friction value locked in your business. Typical time from engagement to friction report is 6 – 8 weeks.
Stage 2
PrinSIX Technology
Prioritise and build the customer journeys that unlock your commercial value. Completed without disruption to your strategic technology stack. First iteration typically ready to deploy typically within 6 weeks.
Previous Work
Solutions developed for existing clients
Onboarding
Social Access
Re-contracting
Document creation & management
Collections
Our Digital Principles
Our Six Principles of Digital Experience
Build for the customer
Personalised journeys that serve the needs of your customers to drive good commercial outcomes.
Data is the foundation
Deep insight to identify and learn from your customer behaviour.
Iterate
Journey optimisation evolves with your customer, product or service offering.
Owned by the business
Our clients own as much or as little of the journey optimisation as they want.
Break down barriers
Alignment across internal teams removes internal business friction.
Customer outcome led growth
The PrinSIX team is aligned to your success.
Why PrinSIX is different
Unlocking your friction value at pace
With a wealth of experience within regulated and service-based sectors we aim to create a frictionless experience for you to access a strategic partner who is aligned to your commercial success.
Too often we hear from clients about their experiences involving large discovery costs followed by further significant outlay to deliver customer journey technology, that doesn’t always give you a clear picture of what return you are going to get. It’s called strategic delivery, apparently…
PrinSIX aim to break through this friction. We offer an accessible and cost-effective way to understand your friction value and then prioritise deployments based on ROI. There are no large discovery costs. You will typically understand your lost value due to friction within 6 – 8 weeks allowing you to prioritise and see returns within a manageable timescale.
Your growth is important to our success. Following the analytics review the PrinSIX approach sees a typical first Tech deployment for your business within 6 weeks, which is followed by a constant focus to iterate the customer journeys to deliver you success.
Tech love. The speed to delivery is achieved because PrinSIX Tech complements existing technology stacks so doesn’t disrupt normal business priorities. A client’s Tech team can be involved as much or as little as required. PrinSIX Tech is configured not coded with options for ownership by the business.
Easy to optimise. PrinSIX Analytics is surfaced to business owners through either PowerBI, Tableau or Looker – depending on your preference. There are options for ongoing optimisation support to suit the size and scale of your business.
PrinSIX Data orchestrates every element of customer data, requesting, storing, and processing it to understand each customer dynamically and effect the journey in real-time, based on this understanding. Capability includes –
Holistic and Comprehensive
Every piece of data and insight ever captured is stored, nothing is lost.
Customer Segmentation
Automation of customer cohort strategies to optimise personalisation.
Analytics and Decisioning
Data drives customer journeys through data management analytics and decisioning.
Management Information
Unprecedented insights into customers’ digital experiences, customer outcomes and business performance.
GDPR
Fully automated data retention and other GDPR policies.
PrinSIX Operations automates repetitive tasks, releasing teams to serve customers where they add value. Highly targeted operational tasks improves agent experience and maximises team productivity.
Capability includes –
Dynamic Workflows
PrinSIX automated workflows are driven by the customer and customer needs. Workflow actions are only triggered when they add value.
Operations portals
Assign tasks, based on role, experience and authority, with the information needed to do the job.
Process Automation
Automate tasks through the rich insights within PrinSIX Data.
Oversight and QA
Every task is tracked and stored, powering operational optimisation and team member performance management.
PrinSIX Connect makes integration with internal and third party services simple and quick. External systems can be included into customer journeys in minutes.
We fit to you
PrinSIX integrates to your technical architecture, substantially remove technical effort and timescales.
Removing barriers to innovation
Building new connectors to third-party services is simple.
Rapid deployment
PrinSIX Connectors can be included into customer journeys in minutes.
Connector Marketplace
A range of existing integrations available to use today.
Breakdown barriers
Unify disparate data stuck in data silos.
Typical connections include systems of record, data services, CRM platforms, payment services, micro-services.