Ops Risk & Compliance
Manage vulnerability and regulatory risk with ease
Are you prepared for the FCA’s Consumer Duty? Upcoming stricter guidelines for increased consumer protection means financial organisations have to operate to the highest standard of customer care
One of the bigger challenges ahead is to turn your Consumer Duty agenda into operational norms that produce the best customer outcomes.
PrinSIX specialises in orchestrating customer onboarding journeys for consumer finance organisations and billers, helping companies operate in accordance with necessary rules and regulations. Even if it’s just one element of the journey, our ability to quickly integrate (hours, not days) means that solutions can be rapidly deployed.
Our ‘listening’ digital onboarding platform personalises onboarding journeys and decisioning to embed behaviours that frame your Consumer Duty policies into daily operations by design. With growing commercial and compliance pressures, it’s become ever more challenging to say yes to customers. Unfortunately, today’s one-size-fits-all onboarding workflows aren’t able to offer the personalised experience that’s needed to optimise customer outcomes.
WITH PRINSIX YOU CAN:
Manage fraud and bad debt provisioning
Ask as many questions required to understand the customer’s circumstances
Only ask the questions you need to ask
Use internal and external data sources to further assess potential vulnerability
Create personalised journeys to mitigate vulnerability risk
Track customer outcomes, test strategy changes and continually improve
The FCA’s Consumer Duty is expected to cause a major shift in financial services
Manage financial vulnerability and regulatory risk with ease
One of the bigger challenges is to turn your Consumer Duty agenda into operational norms that produce the best outcomes.
Research suggests, while 90% of firms rate their response to the Consumer Duty as one of their top three priorities, 87% say they need to implement key technology changes to deliver on the Duty. 64% are not confident this will be completed by the April 2023 deadline.
How we can help
PrinSIX specialises in orchestrating customer onboarding journeys for consumer finance organisations and billers, helping companies operate in accordance with necessary rules and regulations.
Our ‘listening’ digital onboarding platform personalises onboarding journeys and decisioning to embed behaviours that frame your Consumer Duty policies into daily operations by design.
