A Leeds based fintech start-up is set to revolutionise the way the more vulnerable in society access financial and utility services. With the announcement of the formal launch of the PrinSIX Enterprise Platform, a solution for all services that struggle to onboard...
The UK is a nation in debt Horror stories about payday lenders and tv programmes about high court enforcement litter the national media. Indeed, financial vulnerability is prevalent throughout British society, and it is easy to stumble across examples of ‘bad debt’...
What is KYC? It’s become a common battlecry in the financial services industry—Know Your Customer, or KYC for short. One of those topics that gains such notoriety in business media that it becomes an industry in itself. Google the term and you will encounter a host of...
For financial services vulnerable customers are a major challenge to serve. The relentless drive towards digital engagement is fuelling an active debate within consumer credit about the adequacy of digital only customer journeys. They meet customers’ demand for...
The FCA’s Principle 6 – ‘A firm must pay due regard to the interests of its customers and treat them fairly.’ Compliance or culture? The lenders’ balancing act Consumer lending today is hard. In addition to the competition that exists in any...
There is a question ringing throughout the consumer credit industry – are digital customer journeys effective? They meet customers’ demand for convenience and lenders’ need for efficiency, but real concerns exist within the regulator and support charities...
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