The FCA has published an interesting speech made by Nisha Arora, on consumer credit focusing on consumer outcomes and needs, particularly for those in vulnerable circumstances. As Julian Graham-Rack, CEO at PrinSix, states, “Customer outcomes are where decision...
Yesterday’s arrival of Breathing Space should be celebrated. Lenders’ forbearance obligations were already a core regulatory requirement of collections activities. Strengthening that requirement, and extending it to non-regulated debt, can only be...
The unique features of the pandemic-triggered recession have led banks to move more quickly to build real-time data and analytics into their credit-decision engines. Read this article by Efstathia Koulouridi, Sameer Kumar, Luis Nario, Theo Pepanides, and Marco Vettori...
The impact of the COVID-19 pandemic has led to a significant increase in both the incidence and complexity of consumer vulnerabilities, pushing a long-standing area of focus even higher up the regulatory agenda. Find out more on the areas where firms need to take...
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