What is KYC? It’s become a common battlecry in the financial services industry—Know Your Customer, or KYC for short. One of those topics that gains such notoriety in business media that it becomes an industry in itself. Google the term and you will encounter a host of...
In this article, we explore the slow-pace of change by financial lenders from binary online customer applications workflows to iterative digital onboarding decisioning and ask the question why this obvious next-stage in online lending evolution is taking so long....
The FCA’s Principle 6 – ‘A firm must pay due regard to the interests of its customers and treat them fairly.’ Compliance or culture? The lenders’ balancing act Consumer lending today is hard. In addition to the competition that exists in any...
There is a very active debate within consumer credit about the adequacy of digital only customer journeys. They meet customers’ demand for convenience and lenders need for efficiency, but real concerns exist within the regulator and support charities that digital...
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